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    The greatest shops are on Shopify. The greatest customer experience for returns is Baback

    The expert reverse logistics solution that handles Exchanges, Gift Card, and more, for an extraordinary customer experience.

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    Trusted by top Shopify Brands

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    The all-in-one return solution

    Benefit from a top software solution, but above all from the support of an expert team

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    We Are Shopify Partners

    Shopify is a constantly evolving ecosystem; we are fully validated by Shopify and provide full support to our customers.
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    Baback won't let your customers go

    Baback is the only returns solution that keeps your customers on your website. Choose the customer experience with Baback.
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    Benefit from our logistics expertise

    Return logistics isn't just a matter of design (we know how to do that anyway), it's also a matter of mastering customs issues in Europe and the USA.
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    Exchanges are so simple

    Baback offers a range of exchange functionalities, from instantaneous to future exchanges; the best for up to 60% customer retention! (and we prove it).
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    Less (refunds) is more (sales)

    Your customers love your return experience when they can benefit from Gift Card rather than a refund; we offer this right from our lite plan.
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    Omnichannel as a Service

    Benefit from our expertise in e-commerce and retail environments to offer in-store returns.

    Meet our team

    We don't do marketing, we simply develop the best product for our customers.

    30' Demo

    Testimonials

    Find these reviews directly on our Shopify page

    Super app that has changed the way we process our returns.

    We've cut our returns processing by 2, we've reduced the overall cost of processing our returns, and our solution is now more professional.Customized support and a very responsive team! I'd like to recommend them!
    JOLTUK / FR

    Exactly what I needed

    Tailor-made support and unbeatable responsiveness! I can't recommend it enough! Great service and a must!
    TricotFR / USA

    I can't believe how cool this is.

    Superb customer interface for returns management, simple and efficient.The support team is very responsive to every request. I can only recommend this APP!Thank you
    SorioFR / IT
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